who i am
De'BigBos!

WAKA WAKA EHH EH~ salam . hallo . itz me dayang HANIMAH :) NOTHING IN HERE , catatan di hari-hari bosan sahaja . hehe . anyway , tQ visiting me .

De'Story De'Resume De'Fav De'Tutor

De'Credits!

Template: Aina Syaza
Editor: Faizah Zulkfifli
Owner: Ima
Others: Nur Syuadah ♥
Silly_Buzz of FRONT OFFICE
salam ~


again . and this tym for FRONT OFFICE PRACTICE .

<3



TOPIC 1 - INTRODUCTION TO FRONT OFFICE



TOPIC 2 - FRONT OFFICE IN RELATION TO OTHER DEPARTMENTS



TOPIC 3 - BASIC SKILLS FOR FRONT OFFICE STAFF



TOPIC 4 - ROOMS




TOPIC 5 - HANDLING RESERVATION PROCEDURES



TOPIC 6 - HANDLING CHECK-IN PROCEDURE





TOPIC 7 - HANDLING CHECK-OUT PROCEDURE




TOPIC 8 - HANDLING SPECIAL SERVICES

exam : 18/04/11


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